Orient Food privacy policy

1. The security of user data comes first

Orient Food respects the privacy of all users of the website or the online shop (hereinafter referred to as “the customer” or “the customer”). These data protection provisions form the basis for the processing of personal data and provide information about the type of user data that Orient Food collects from customers, how Orient Food uses this data and what rights the customers are entitled to. Orient Food complies with the applicable data protection laws and processes the personal data only for the purposes for which the data were transmitted.

These data protection provisions are adapted, supplemented or changed from time to time. With every new call or visit to the website, the current, available version applies.

Should there be any contradictions between this data protection declaration and the otherwise applicable contractual or terms and conditions of Orient Food, the provisions of this data protection declaration take precedence.

2. Type and purpose of the data collected

The term “personal data” in the context of this data protection declaration includes information that can be used to personally identify customers.

The processing of personal data is understood to mean any handling of personal data, such as collecting, using, storing, disclosing, transmitting or deleting the data.

On the one hand, Orient Food automatically collects personal data when the customer interacts with the website or uses the online shop. On the other hand, personal data that a customer makes available is recorded automatically or manually (e.g. by contacting, creating a user profile or customer account).

2.1. Data that is collected automatically

When visiting the Orient Food website, statistical visitor data is automatically collected about which parts of the website are visited by the customer. Each time a website is called up, the web server automatically saves a so-called server log file, e.g. contains the name of the requested file, the customer’s IP address, the date and time of the request, the browser used, the operating system, the amount of data transferred and the requesting provider (access data) and documents the request. In this context, it is sometimes necessary for so-called cookies (see section 4 below) to be used.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer.

2.2. Data when interacting with Orient Food, for processing contracts, establishing contact and opening a customer account

Orient Food does not automatically collect personal data from customers, such as the name, address, telephone number or email address.

On the other hand, personal data is collected from customers if a customer voluntarily provides this in the context of an order or when contacting Orient Food (e.g. using a contact form or email). Mandatory fields are marked as such, because in these cases Orient Food requires the data to process the contract or to process the contact and without this the order or contact cannot be sent. Which data is collected can be seen from the respective input forms.

If a customer decides to open a customer account, Orient Food uses the personal data for the purpose of opening a customer account. The mandatory information requested during registration must be provided in full, otherwise Orient Food can refuse registration. Orient Food uses the collected personal data only for the purpose of using the online shop or the respective offer or service for which the customer has registered. Orient Food can also use the customer’s e-mail address to inform them of important changes, for example in the scope of the offer, or if changes are technically necessary.

After the contract has been fully processed or after the customer account has been deleted, the customer’s data will be restricted for further processing and deleted after the retention periods under tax and commercial law have expired, unless the customer has expressly consented to further use of the data or Orient Food has made a request reserves the right to use data beyond that permitted by law. The deletion of the customer account is possible at any time and can be done either by sending a message to the contact details given below (see section 9 below) or using a function provided in the customer account.

3. Legal basis for collecting and processing personal data

The legal basis for the collection and processing of the customer’s personal data depends on the individual purpose of the data processing. In particular:

– safeguarding the legitimate interests of Orient Food, provided that the interests of the customer or fundamental rights or freedoms are not inappropriately impaired;

– the conclusion or performance of a contract; or

– Consent of the customer at the time the personal data is collected. The customer can revoke his consent at any time. For this purpose, the customer can send a corresponding message to the contact details described below. The legality of the data processing that has already taken place remains unaffected by the revocation.

4. Use of cookies and use of data

4.1. Cookies

Orient Food can use cookies to continuously improve the website for customers. Cookies are small pieces of software information that are stored on the customer’s computer hard drive by a web browser (e.g. Google Chrome, Internet Explorer or Mozilla Firefox) in order to facilitate the use of the website (e.g. language selection, shopping cart, etc.).

Some cookies used by Orient Food are deleted again at the end of the browser session, i.e. after closing the web browser (so-called session cookies). Other cookies remain on the end device and enable Orient Food to recognize the customer’s web browser the next time they visit (so-called persistent cookies). The duration of the storage can be found in the overview in the cookie settings of the web browser.

Most web browsers automatically accept such cookies, but the web browser can be configured so that they do not accept or save cookies. If you deactivate cookies, however, the functionality of the website may be restricted. Details can be found in the operating instructions or the help function of the web browser.

4.2. Use of the data

The anonymized data, which is recorded by means of cookies when the Orient Food website is accessed, can be used for web analysis purposes, to optimize the website and to measure performance. Orient Food can use third-party providers for this, some of which have their own data protection regulations, over which Orient Food has no influence.

Orient Food uses functions of the following web analysis services:

Google Analytics

The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google evaluates the use of the website in order to compile reports on website activity and to provide Orient Food with other services relating to website activity and internet usage. The IP address transmitted by the customer’s web browser as part of Google Analytics will not be merged with other Google data.

The information generated by cookies about the use of the website is usually transmitted to a Google server in the USA and stored there. Google observes the data protection regulations of the «Swiss-U.S. Privacy Shield ”agreement and has signed up with the US Department of Commerce for the“ Swiss-U.S. Privacy Shield »register (information on the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs).

Further information can be found in Google’s data protection declaration at https://support.google.com/analytics/answer/6004245?hl=de.

Google AdWords and Google Conversion Tracking

The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Orient Food uses so-called conversion tracking as part of Google AdWords. When the customer clicks on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days at the latest and are not used to identify the customer. If the customer visits Orient Food’s website and the cookie has not yet expired, Google and Orient Food can see that the customer clicked on the ad and was redirected to this page.

Orient Food learns from Google the total number of users who clicked on the ad and were redirected to a website with a conversion tracking tag. However, Orient Food does not receive any information with which the customer can be personally identified.

Further information can be found in Google’s data protection declaration at https://www.google.de/policies/privacy/.

Google Maps

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Orient Food uses Google Maps for the visual representation of geographic information. When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. Orient Food has no influence on this data processing.

As far as information is transmitted to and stored by Google on servers in the USA, the American company Google LLC is registered under the name “Swiss-U.S. Privacy Shield »certified.

In order to deactivate the Google Maps service and thus prevent data transmission to Google, a customer must deactivate the Java Script function in the web browser. In this case, Google Maps cannot be used or only to a limited extent.

Further information can be found in Google’s privacy policy at

4.3. Social media content

Orient Food can use social media plugins from social networks on the website, such as from Facebook, Instagram or Twitter.

When the customer calls up a website that contains such a plugin, the web browser establishes a direct connection to the servers of the respective social network. The content of the plug-in is transmitted directly to the web browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that the customer’s web browser has accessed the relevant Orient Food website, even if the customer does not have a profile on the relevant social network or is not currently logged in. This information (including the IP address) is transmitted directly from the customer’s web browser to a server of the respective provider (possibly in the USA) and stored there. If the customer is logged in to one of the services, the providers of the social network can directly assign the visit to the Orient Food website to the profile in the respective social network. If the customer interacts with the plugins, for example using the “Like” or “Share” button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network and displayed to the customer’s contacts there.

These social network platforms have their own data protection regulations, over which Orient Food has no influence.

The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and the related rights of customers and setting options to protect privacy can be found in the provider’s data protection information:




If the customer does not want any of these plugins to be loaded, it is recommended to log out of the relevant social network. Furthermore, various web browsers can be set or supplemented with add-ons (e.g. Facebook blockers) so that the social media plug-ins are not loaded.

5. Newsletter

If the customer would like to receive a newsletter offered by Orient Food, Orient Food requires the customer’s e-mail address and other information that allows verification that the customer is the owner of the e-mail address provided and with the receipt of the Newsletter (so-called “double opt-in” procedure). If the customer wants to register for a newsletter as a registered customer, he can give his consent at the time of registration or later using the registration function in the customer account.

With the newsletter, the customer regularly receives recommendations and offers that might interest him. For this purpose, Orient Food collects and processes personal data relating to the customer’s usage behavior on the website, orders from Orient Food and how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked on). Orient Food can evaluate this data for statistical purposes in order to better tailor the content of the newsletter to the interests of the customers.

The processing of the personal data entered in the newsletter registration form is based on the customer’s consent, which he can revoke at any time for the future. The revocation takes place either via the “Unsubscribe” link in the newsletter, written notification by the customer to Orient Food to the address listed below or by deregistering in the customer account. Orient Food uses the collected personal data for the content design and the dispatch of the newsletter. It will not be passed on to third parties for your own (advertising) purposes.

Orient Food stores the personal data stored by the customer for the purpose of receiving the newsletter until the customer unsubscribes from the newsletter.

6. Passing on your data

Orient Food will not disclose the personal data of customers to third parties. This does not apply if the customer has consented to the transfer of the data to companies that are not affiliated with Orient Food or if Orient Food is obliged to do so by law, by the authorities or by a court. In addition, if service providers who support Orient Food in data processing, the administration of the website or in any other way as well as in the provision of the products and services requested by the customer are involved (e.g. parcel or newsletter delivery service providers). These third parties are obliged to comply with the same level of security and data protection as Orient Food.

7. Data security

Unfortunately, the transmission of data over the Internet is not completely secure. Orient Food works with service providers and internet providers who take appropriate technical and organizational security precautions to protect customers’ personal data. Orient Food cannot, however, guarantee the security of the data transmitted by the customer. Any data transfer is therefore at your own risk.

8. Your information and right of withdrawal

It goes without saying that every customer is free to inform Orient Food at any time – for example in an email – that the personal data should not be used to contact us in the future. Participation in the special services of the Orient Food website, such as the newsletter service, can also be revoked at any time.

In addition, it is possible to obtain information on the processing of the data or to request a copy of the personal data collected via the Orient Food website.

9. Contact

If you have any questions about this data protection declaration or data protection at Orient Food, a customer can contact Orient Food using the following contact details:

Orient food
Orient Food co/Nauta sa
Florenzstrasse 18
4142 Münchenstein

10. Final provisions

Should individual provisions or parts of these data protection provisions prove to be void or ineffective, this shall not affect the validity of the rest of the data protection provisions.

The place of jurisdiction and the applicable law are based on the terms and conditions.